LASI TOURS AND SAFARIS main role is to create customer-oriented adventure tour itineraries for the best memorable holiday for all our esteemed clients. All our clients receive detailed day-to-day safari trip itinerary at the time of booking that includes accommodations information, specific dates of safari, all-inclusive and exclusives in the packages as well as comprehensive daily activities. It is our commitment the safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as pandemics, political tensions, uncertain government notice, road closures, bad weather, or security concerns. In such cases, the itinerary may be changed, at the discretion and agreements between the company and the clients, agreed alternative arrangements will be made as circumstances may permit. And it will be our obligation to ensure we make all reasonable effort to ensure the same quality and character of the itinerary is rendered.

Lasi Tours and Safaris hereby inform all the tourists that conditions in Africa are not the same as those in developed countries. In Africa, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Lasi Tours and Safaris reserves the right to pass these uncertain changes of local taxes/fees on to our customers before commencement of the service.

PRICES:

• All our prices are given in US dollars (USD) per person. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we may use independent suppliers.
The agreed contractual price of your itinerary remains confidential and not subject to discussion at any given condition with the third party/ tour group member and will be based on known costs at the date of issue of the itinerary.
• At any time before a full payment of your holiday has been made LASI TOURS AND SAFARIS reserves the right to levy a surcharge where uncertain costs have changed since the date of issue of the itinerary.
• Lasi Tours will absorb surcharge of amounts up to 2% of the total holiday price AND SHOULD the surcharge exceed or of greater amount than 2% of the total holiday price WILL BE ABSORBED by the client.
• Should you not willing to accept the surcharge it will be at your freedom to cancel the holiday and receive a full refund of all monies paid less bank transfer charges and government fees promptly paid.
• We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.

PAYMENT TERMS :

After confirmation of your booking, you will immediately receive an invoice from Lasi Tours and Safaris. Upon receipt of your invoice, you will have to pay 35% of the total invoice agreed amount.

In case your itinerary includes Night game drives, Boat rides, chimpanzee trekking permits, balloon flights or flights of any kind, the total value of these must be paid in addition to the aforementioned 35%. Flights and primate trekking permits are non-refundable.

All deposits must be paid within 7 days of receiving our invoice. We will consider only the actual amount confirmed by our bank account as paid. All additional transfer costs need to be paid by the client and. The balance of your payment must be paid a minimum 20 days before the beginning of your tour. In the event payment has not been received on time, we reserve the right to cancel, postponed or extend a late departure of all your bookings and the client will be fully responsible for any cost involved.

METHOD OF PAYMENT :

Payment can be made via bank or wire transfer or via credit card (RTGS preferred)

Cash payments are allowed for impromptu bookings at our office, clients paying by US$ are advice to bring dollar bills printed from as from the year 2008 and not before, cash payment electronic receipt will be issued

Credit card payments attract a surcharge of 6% and only accepted for itinerary of NOT less than 5 days safari duration.

BOOKING CONDITIONS :

All services are subject to availability and are not guaranteed until confirmed.

Bookings should be made as early as possible to guarantee the desired tour, itinerary, accommodations and departure date.

Your contract is with us LASI TOURS AND SAFARIS (hereinafter called “we” or “us”). We draw your attention to the following terms and conditions, which cover all brochures, correspondence and all bookings and reservations made with us.

Any contract with Lasi Tours is subject to these terms and conditions from which no person, other than a director of LASI TOURS AND SAFARIS, has the authority to depart/amend.

Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have done so before the contract between us comes into existence.

 A binding contract comes into existence between us when: :

We receive a deposit of 35% of the quote price, or

Full payment of the booking MUST be made before your departure of the confirmed tour.

No contract will exist between the parties until such monies have been received.

If full payment is not received before the departure, we reserve the right to cancel your holiday and apply the cancellation charges set out in the relevant section of these terms & conditions. Cancellation will be without penalty to us and we will have no further liability to you.

If, however, you have already provided us with your credit or debit card details whether this was to make a payment on account or not, and you do not specifically notify us in writing to the contrary prior to the date upon which any balance becomes payable by you, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement.

The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.

If you accept our quote in respect of your holiday you must make a payment of 35% of the total price of the quote within 14 days. A delay in acceptance of the quote may result in a variation of the price.

Where the proposed departure date is within 20 days of the quote being given, we require full payment at the time of your written acceptance of the quote.

At the time of booking, you will also need to give us a scanned passport copy of each person on the trip 

You must check what is included in the price and inform us before booking if something is not clear. Later complaints after booking will not be considered.

ITINERARY CHANGES AND FEES :

If you wish to change your itinerary after a deposit has been made, we will do our utmost to make the changes required, provided that notification is received in writing. 

Any changes fee will be absorbed by clients such as cancellation penalties, airline fees, or fees passed onto us from hotel or local operators.

If you wish to modify your itinerary during your safari, LASI TOURS AND SAFARIS is not liable for any additional expenses, nor will any refunds be given for unused services.

CANCELLATIONS AND REFUNDS :

Cancellation by you

Rescheduling: We give you the opportunity to move the full payments of your booking to the future date instead of cancellation without additional funds. This is valid for 24 months from postponement date.

In the event that you must cancel your booking before your departure, you must notify Lasi Tours in writing. The effective date of your cancellation is the date that we receive your written notification.

In all cases of cancellation, the deposit, and any amendment charges may be forfeited, as are flights, primate trekking permits, and any deposits already paid to hotels or local tour operators on your behalf.

In addition, cancellations are subject to a cancellation fee. Cancellation fees are expressed at a percentage of your quoted price as follows:

31 – 45 days: 35% of total invoice.

21 – 31 days: 50% of total invoice.

11 – 20 days: 60% of total invoice.

3 – 10 days: 70% of total invoice.

Failure to deliver the balance payment by the due departure date will also be considered cancellation unless written notice of the delay is provided and our representative agrees to the delay.

Matters influencing a surcharge include, but are not limited to, increases in transportation costs e.g., fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports, or increases in park entry fees, reserve fees or concession fees.

We give no partial refunds for any unused portions of your tour, or if any part of the service or climb are not utilized. If a tour needs to be cancelled, shortened, or altered due to illness or injury, no refund will be issued for the unused service or climb. In this case the client needs to pay all additional costs.

Any unused portions of your safari or tour after departure are not subject to a refund. No refunds will be paid if the client wishes to stop the trip after departure or does not wish to use any arrangements booked and already paid services as per the itinerary agreement.

Note: We strongly urge all our clients to take travel insurance with cancellation coverage

CANCELLATION BY LASI TOURS :

• We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. Whilst we always endeavor to avoid changes and flight cancellations, we must reserve the right to do so. In these circumstances we will return to you all monies paid or offer an alternative holiday of a comparable or higher standard.
• We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.
• Lasi Tours reserves the right to cancel your tour up to 30 days before start date.
• After this we will not cancel your tour unless it is for a reason outside our control. In such circumstances we will offer you the choice of an alternative holiday if available, or full refund if we have to cancel your holiday

FORCE MAJEURE

• We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure.
• In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid. Such events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airports or ports, adverse weather conditions and all similar events outside our control.
• In circumstances amounting to force majeure, we will not refund any money to you although if we can recover any monies from our suppliers, we will refund these to you.

REFUND PROCESSING TIME

• In the event a refund is due, you will receive the agreed upon amount within 90 days wired to your bank, except in the case of force majeure.
• Subject to refund are all sums paid by clients minus the airline ticket cancellation charges and non-refundable deposits for parks, hotels and other services included in your itinerary, and any deposits already paid to hotels or local tour operators as well as other services paid on your behalf included in the itinerary.

ALTERATION

• We reserve the right to alter any arrangements or cancel a scheduled operation should it be obligatory in case of air schedule, poor road conditions, weather conditions, group joiners no show, security matters, border closures, or any other reason beyond our control. 
• The local conditions in Africa are not always predictable and from time-to-time delays and diversions from the planned route may prove necessary. We will do our best to save you and minimize inconveniences but cannot be responsible for matters clearly beyond our control. See the description of force majeure above for more information.
• Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a major change is necessary such as the alteration of your outward or return flights by more than 12 hours or a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure or as a result of an amendment to a scheduled airline timetable, you will have the choice of accepting the new arrangements or cancelling your holiday and receiving a full refund of all monies paid.
• Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not
• avoided even with all due care.
• No compensation will be payable, and the above-mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one.
• A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday.
• Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which: ¬ on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or ¬ did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers. ¬ additionally, we cannot accept liability for any sums which relate to any business losses.

LIABILITY AND OUR RESPONSIBILITIES

Our professional experience travel consultants are experts in everything, luxury safaris, budget safaris, sharing safaris, Kilimanjaro climbs, or even Zanzibar beach holidays. From planning the perfect highlights for your trip itinerary, best time season of the trip, advising on local rules, pricing and customs. Our clients benefit from our wealth of expertise knowledge we own.

ITINERARY CHANGES AND FEES :

• Lasi Tours and Safaris, its agents and sub-contractors act only as the passenger's agents in matters relating the tours, itineraries, hotel accommodation, transportation etc., and shall not in any way be liable for injury, death, illness, delays, subsequent missing of flight or train connection, inconveniences arising from unannounced alteration of, air or train or bus schedules, weather conditions, loss or damage to personal property whether resulting from but not limited to force majeure or acts of God, civil unrest or revolt, acts of war, strikes or other labor activities, animals, any criminal or terrorist activities, or epidemic or pandemic outbreaks.
• The company is also not responsible for any overbooking or downgrading of any services or accommodation, mechanical or other failure of any means of transportation or failure of any transportation resulting in arrival or departure delay.
• The company's liability towards passengers carried in their own vehicles is under domestic law of the country where the safari takes place and not other country.
• All claims are subject to the law of the courts of the country where the action happens. In case of a car damage or breakdown, a rescue vehicle will be provided within 3-4hrs to proceed with the trip, and any lost time after will be compensated either with an additional day or a refund according to the time lost after 4hrs or repair or recovery vehicle.
• Lasi Tours reserves the right to employ independent suppliers or sub-contractors for all or part of the arranged services. Our brochure descriptions and other information provided or made available in a resort or hotel, often refer to “other activities and excursions”, which are available at the property. These activities and excursions are not run nor controlled in any way by LASI TOURS. They do not form any part of your contract with Lasi, even where we suggest or recommend particular operators, centers, trips, flights and assist you in booking such activities or excursions in any way. we regret that LASI TOURS cannot accept any liability in relation to these outside activities and excursions.
• Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, resort, on our website, or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that specific activity or excursion. LASI has no liability for any such activity or excursion or for any acts or omissions of the supplier or operator or for of it/their employees or agents or any other persons connected with the activity or excursion.
• If we are found liable in any respect for any such activity or excursion for example in our capacity as booking agent, that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence.
• The company cannot be responsible for loss or damage to any luggage or equipment carried while on tour or for any willful or negligent act or inaction of any person or entity clearly not in their control, or of any other sub-contractors or third party not under their control.
• Any services which you arrange on your own are out of our liability and responsibility. This includes, for example any additional services or facilities, which your hotel, flight, etc. or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
• Lasi Tours reminds all his customers that the infrastructure in developing countries may not be up to the same standard as you may be accustomed to. Some properties may experience the occasional power cut or water shortage, road disconnection etc.
• In addition, we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault. Our suppliers, such as accommodation properties, government institutions or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers’ liability to you. You can get copies of such conditions from the relevant suppliers.

CARRIERS

• Carriage by road, air and bus is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. We accept no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to us, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. Lasi tours accepts no liability for death, injury or illness that derives from carriage by air or sea.

TRAVEL INSURANCE

• All clients need to keep in mind that safaris, adventure travel, and particularly any physical activity like trekking long distances or climbing involves a certain risk factor and inherent dangers.
• We therefore advise that persons not fit enough for such long, adventurous and rigorous trips due to chronic illness, heart disease, physical handicap, mental illness, or advanced pregnancy should not participate in these travel programs.
• Lasi Tours also reserves the right to accept or retain participation for any person on a tour at any time, if we consider someone unsuitable for the trip. In this case we will refund a fair and reasonable amount.
• Parts of the safari and climbs can be physically demanding with driving over dirty, dusty and rough road, and high altitudes of almost 6,000 meters. Lasi Tours must be informed in writing of any physical disability, allergy, or medical condition requiring attention or treatment at the time of the reservation.
• The client accepts all possible dangers associated with such activities at their own risk. The possible risk factors and inherent dangers include, but are not limited to, risks of climbing, hiking mountains (i.e. falling stones, rock slides, etc.), equipment failures, walking safaris, trail obstructions, and on all safaris dangers of animals, and difficulty in evacuation from remote locations in case of a medical emergency and inaccessibility to medical care.
• It is the client’s own responsibility to obtain health insurance before travelling, medical evacuation logistics, proper medical advice about medication certificates, medical vaccinations, immunization, precautions against malaria, visas and about your own physical ability for such a trip prior to departure. We are not liable to provide any medical care and our standard terms and conditions exclude liability for an adequate medical care that may be provided.
• We therefore most strongly advise you to arrange an adequate insurance against any possible risk while on tour. Such travel insurance should cover medical expenses and repatriation, personal accidents, tour cancellation, and any kind of loss. Make sure your insurance is aware what kind of tour you are going to undertake.
• By paying the deposit, each passenger named on the booking form, certifies that they do not have any physical or other medical conditions that would interrupt the tour. We demand that any client with a medical condition requiring regular treatment or which could be affected by such demanding activities as heat, high altitude, cold, natural phenomenon, or food inform Lasi Tours in writing before departure.